Care For Your Doll
At Masreem, each handmade cotton doll is crafted with artistry, attention to detail, and a passion for design. These dolls are collectible treasures and elegant decorative pieces that enhance your home and personal style. We want your dolls to remain beautiful, pristine, and admired for years to come. That’s why we offer our Doll Care service — a specialized service to restore and maintain your dolls when time, display conditions, or environmental factors have caused minor wear or damage. Whether it’s gentle cleaning, reshaping, or refreshing the cotton to preserve its original form. Our service ensures your collectible dolls continue to grace your home with charm and sophistication.
How We Can Care For Your Doll
When daily life or display conditions leave marks on your doll, our Doll Care Service can restore it:
• Gently remove dust and minor surface stains from the cotton.
• Repair small cuts, tears, or worn areas with care.
• Replace or reattach loose parts or decorative elements (arms, legs, accessories, etc.).
• Refresh the cotton to restore its original shape and structure.
• Provide overall cleaning and gentle restoration to maintain the doll’s beauty, charm, and elegance.
Each doll is a delicate, handmade piece, so our goal is always to preserve its original character and elegance while carefully restoring it to its best condition.
Please note: Every doll is handmade, so repairs may bring slight variations, but we always do our best to restore its charm.
How It Works
To begin, simply submit your Doll Care request using the form below and send your doll on its journey to us, with travel costs covered by you. For peace of mind, we recommend arranging a tracked and insured trip so your doll arrives safely in our care. Once it reaches us, we will carefully examine, repair, and refresh your doll with the attention and respect it deserves — all completely free of charge. When the restoration is complete, we’ll return your doll through your chosen travel method (again, with travel costs covered by you). This simple, thoughtful process gives your cherished doll a renewed life and ensures it continues to be a treasured part of your collection for many years to come.
Your Doll Travel Responsibility
You are responsible for sending your doll to us and having it returned, while the Doll Care service itself remains completely free. This service applies only to dolls purchased directly from the Marseem Shop. This service is free for all original buyers, but travel costs must be covered by the customer. We cannot accept dolls that are severely damaged beyond repair, though we will always do everything possible to restore them. By submitting a request, you agree that handmade dolls may look slightly different after restoration due to their unique nature. Please include photos in your request form so we can understand your doll’s condition before it begins its journey to us.
Our Promise
Your doll carries memories, love, and stories — and we understand how much it means to you. Every handmade doll is unique, and caring for it goes beyond simple repairs; it’s about preserving the joy, imagination, and cherished moments it has brought into your life. Our Doll Care service gently restores your doll, keeping it beautiful, soft, and full of character for years to come. This is not just a repair; it’s a way of keeping your doll’s journey alive and ensuring it continues to be a beloved companion in your home.
So, if your doll needs attention, we’re here to help. Ready to request care for your doll? Please fill in the form below to begin the process, and let us bring your treasured doll back to life.