Handmade Cotton Sculpture

POLICY OVERVIEW

The refund and returns policy for our handmade cotton sculptures lasts 10 days, so, If these days have passed since you requested your piece, we can’t offer you a full refund or exchange. To be eligible for a return, you shouldn’t use the sculpture in the same condition you received them. It must also be in the original packaging. So, to complete your return, we require a receipt or proof of the purchase request.

Refunds Your Sculptures

Once you return your damaged sculpture, we will inspect it and send you an email to notify you that we have received your returned one. We will also notify you of the approval or rejection of your refund. If we approve your request, we will process your refund and apply a credit to your credit card or original method of payment within a certain number of days. In certain situations, we may grant only partial refunds if any sculpture not in its original condition, is damaged, or has missing parts for reasons not due to our error, or if it is returned more than 30 days after delivery.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. Processing time often precedes a refund posting. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale sculptures:
We only refund regular-priced sculptures. We do not refund sale ones.

Exchange

We only replace the sculpture if it is defective or damaged. If you need to exchange it for an alternative handmade cotton sculpture, send us the damaged one to our address.

Gifts

If the handmade cotton sculpture was marked as a gift when you requested it and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned sculpture, we will send you a gift certificate.

If the handmade cotton sculpture was not marked as a gift when you requested it, or if it was shipped to the gift giver before being given to you, the refund will be issued to the gift giver. Therefore, the gift giver will be informed of your return.

Shipping Returns

To return your sculpture, you should send it to our shop address: Mauritsstraat 5, Vroomshoop, 7681WR, Netherlands. You will be responsible for paying for your own flight costs to return your piece. Flight costs are non-refundable. If you receive a refund, we will deduct the cost of the return flight. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Also, if you are returning more expensive sculptures, you may consider using a trackable flight service or requesting flight insurance. Above all, we don’t guarantee that we will receive your returned one.

Import Taxes & Duties

International shipments may be subject to customs duties, import taxes, and courier fees. These charges are not included in listed prices of our sculptures and must be paid by the recipient upon delivery. By placing a request, you acknowledge that you are responsible for these additional charges.

plane

OUR POLICY